Buyback & Exchange

EXCHANGE SCHEME FOR DIAMOND JEWELRY

• While placing an order of a product please check the applicability of Exchange policy for such product as Exchange policy is NOT APPLICABLE for all products / product categories.
• We offer Exchange for the products sold only in India subject to review by our Quality Assurance Department for the product free from any sort of damage / wear / alteration / re-size etc. The decision by the Quality Assurance Department shall be Final and binding for any sort of Exchange Scheme.

ELIGIBILITY CRITERIA:

For Exchange:

100% of the invoice value excluding taxes (Exchange)

For Buyback:

75% of the invoice value and conditions apply*

• In case of exchange, 100 % of the invoice value at the time of purchase excluding taxes is applicable.
• In case of buyback, 75% of the invoice value at the time of purchase excluding taxes.
• Payment from buy back will be only via bank transfer to the customer's bank account within a period of 10 working days, after quality check and valuation of the said product(s) is confirmed by the customer.
• In case of Exchange, the value of the product will be credited to the customers URJA / DANABHAI JEWELLERS wallet after confirmation of the value proposed by URJA / DANABHAI JEWELLERS to the customer. Once the amount is credited to the account the customer can purchase products available on www.urjalabjewels.com. If the value of the new product purchased is more than the exchange value credited in the wallet then the balance amount has to be paid by the customer. If the value of the new product purchased is less than the amount credited to the customer then the balance amount remains in the customer's wallet which can be used for future purchase.
• Shipping charges of Rs.800 will be borne by the customer for all jewellery under this policy.
• Any item that shows signs of damage, wear and tear, alterations, resizing (by any jeweller other than urjalabjewels.com /Danabhai Jewellers) or mishandling leading to reduction in metal weight or stone weight as mentioned in the invoice shall be reduced from the final weight of metal and stones in valuation.
• This feature is not available for International orders (shipped abroad from India).
• Buyback will apply only in cases where the invoice value is less than 10 lacs.

DOCUMENTS REQUIRED:

• For any sort of Exchange or Buyback we shall require the following:

1. Original Product
2. Original/Copy of Invoice
3. Product Certificate (If any)
4. Company Details: PAN Card, GST no., Address, Bank details and a mail / letter for such request raised.

• In case of Shipment of product to us under the Exchange Scheme the Product should be packed and sealed in a secured manner to avoid any damage in Transit either bubble wrapped or in a small box or a padded envelope.
• In case of Re-Shipping the Products under Exchange Scheme the products need to be shipped with our Shipping Partners only.
• Shipping partners stated below:
  BVC logistics
• To request for return of the product under the Exchange or Buyback Policy you should do the following:
• We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.